Support
The VDG Support Team has an extensive knowledge base and support capabilities. We understand that when something goes wrong, you need solutions, which is why we offer next-day on-site support for end-users in verified regions and virtual support for all end-users nationwide. When you have a question regarding your printer’s capabilities, a software question, or if something goes awry, don’t hesitate to reach out to the VDG Support Team!
Technical Support
Vivid Data Group offers first-class label printer technical support through email, telephone, or Skype (support@vividdatallc.com). If you are having trouble with your label printer and need to log a request with the HelpDesk in order to receive support for your label printer, please call 855-848-4332 Option 2 or click the link below:
Click here to submit a technical support request.
Manuals & Downloads
Vivid Data Group offers direct downloads for the most important manuals, drivers, and other downloads for your device.
Click here to find and download printer manuals and downloads.
Technical Video Library
Vivid Data Group has a vast public library of technical videos. This public video library will aid operators with the setup and operation of their label printers.
Click here to gain access to Vivid Data Group’s vast Technical Video Library.
Service Bulletins
Vivid Data Group has a collection of support bulletins that end users can utilize to help maintain their equipment and introduce them to new ways to clean their equipment. This service bulletin page will aid operators in maintaining their equipment and keeping it operating as good as new.
Click here to gain access to Vivid Data Group’s Support Bulletins page.
Printing Issues
Vivid Data Group has a collection of common printing issues across the vast line of printing equipment we sell. This page can be utilized as a resource for operators looking for fixes for common printing hurdles they may come across.
Click here to gain access to Vivid Data Group’s Library of Printing Issues
Remote Desktop Support
Vivid Data Group utilizes FixMe.IT to connect to your PC. Remote Desktop access will make it seem as if a Vivid Data Group Technical Support Team Member is standing right next to you. Utilizing the FixMe.IT Remote Access software, we will be able to diagnose printing problems, install software and firmware, and assess label orientation and layout issues. This quick virtual support option will allow the printing operator to link up with a Vivid Data Group Technical Support Team Member within a few clicks of a button. Prior to reaching out to the Vivid Data Group Technical Support Team, download the Client version of FixMe.IT by clicking the link below.
Click here to visit Fixme.IT for remote desktop support.
Training
To ensure our end-users are comfortable with the technology, Vivid Data Group offers both on-site training and virtual training. The cost for both on-site and virtual training is not built into the cost of the printer and is dependent on client location and boarding costs. Both the virtual and on-site training are geared towards ensuring the end-user is comfortable operating the printer, interacting with the print driver, and performing all preventative maintenance on the machine as well.
Demonstrations
For prospective clients, Vivid Data Group is able to provide online demonstrations of any product currently in its fleet. If you are interested in a specific model of printer, reach out to a Vivid Data Group Account Representative, and they can set up an online demonstration for you through Skype. Send an email to sales@vividdatallc.com with the model of printer you are interested in, and a Vivid Data Group Account Representative will touch base with you in no time!
