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NeuraLabel Callisto First Year Warranty Upgrade to Onsite

$1,295.00

NeuraLabel Callisto First Year Warranty Upgrade to Onsite

All requests for support must be submitted to support@neuralog.com or received via phone at 281-240-2525. The End User will receive a response from our technical support team within one business day. Neuralog’s technical support team will engage in troubleshooting related to the printer based on the End User’s report and may require the End User to provide additional information and/or testing regarding product failure. It is the End User’s responsibility to ensure the technical support team has access to the printer for proper
troubleshooting.

If repairs are required, at the manufacturer’s discretion, repairs may occur on-site at the printer location, or the printer may be returned to the manufacturer for repairs. If Neuralog concludes that on-site repairs are needed, Neuralog will schedule an on-site visit so that a technical support specialist can make the necessary repairs. If Neuralog concludes that the printer must be returned to the manufacturing facility for repair, the user will be responsible for shipping the unit to Neuralog; Neuralog will be responsible for shipping the repaired unit to the End User. This responsibility includes proper packaging of the printer, as well as arrangement and payment of printer shipping. Note that the Callisto printer must be shipped on a pallet.

If the unit is unable to be repaired, a replacement unit will be provided under the warranty agreement. If a replacement unit of the same model is unavailable, the End User will receive a comparable printer model or may receive a credit for the remainder of the Warranty Period towards a purchase of a new printing solution.

SKU: MT-CL-LP
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