Epson Preferred Plus Spare-in-the-Air (SITA) Program for the C6000A/C6000P Series

Overview of the Epson Preferred Plus Spare-in-the-Air (SITA) Program for the C6000A/6000P Series

• The support agreement needs to be purchased within the first 30 days of the printer purchase
• Support Agreement cannot be renewed once the expiration date for the current support agreement has been reached
• Available for years one through five via an Annual Payment
• The customer calls Epson Technical Support if our technician has determined the issue cannot be resolved over the phone/virtually.
• The customer will be sent a replacement device that will be shipped Next-Day via FedEx, as long as the customer contacts Epson Technical Support before 2:00 pm EST
• The customer will then receive a return shipping label with the replacement unit for the return of their faulty device.