Epson Preferred Plus Return for Repair Program for the C4000 Series

Overview of the Epson Preferred Plus Return for Repair Program for the C4000 Series

• The support agreement needs to be purchased within the first 30 days of the printer purchase.
• Support Agreement cannot be renewed once the expiration date for the current support agreement has been reached.
• Available for years two through five via an Annual Payment
• The customer calls Epson Technical Support if our technician has determined the issue cannot be resolved over the phone/virtually.
• The customer is responsible for the shipping of the device to Epson.
• Once the device has been received it is then repaired by the manufacturer and sent back to the customer via FedEx ground service.