Afinia L801 On-Site Service – Year One

Overview of the Afinia L801 On-Site Service – Year One

• Customer contacts Vivid Data Group first to triage and diagnose the problem. If the problem cannot be resolved over the phone/virtually. Vivid Data Group will dispatch a technician to the customer’s location at a time suitable for the customer and based on the technician’s availability.
• Customers can schedule one preventive maintenance visit a year for their printer.
• The agreement covers all non-wearable replacement parts i.e., belts, boards, motors, gears, and sensors.