Afinia L501/L502 Hot Swap

Overview of the Afinia L501/L502 Hot Swap

• Available only under the first year of factory warranty
• The customer receives a replacement printer (new or refurbished) for 1 year if their printer is determined to have a defect
• The customer needs to call Vivid Data Group Technical Support first, if Technical Support determines that the printer needs to be swapped, Afinia will send the customer their RMA information. The customer pays for shipping to Afinia and sends the tracking. Once we confirm the product has been picked up, Afinia will send a replacement product via FedEx.