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Vivid Data Group

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855-VIVIDDATA (855-848-4332)

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Neuralabel Ink

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NeuraLabel 600e Black Drum
$115.00
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NeuraLabel 600e Black Toner Cartridge
$119.00
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NeuraLabel 600e Cyan Drum
$135.00
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NeuraLabel 600e Cyan Toner Cartridge
$219.00
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NeuraLabel 600e Magenta Drum
$135.00
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NeuraLabel 600e Magenta Toner Cartridge
$219.00
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NeuraLabel 600e Yellow Drum
$135.00
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NeuraLabel 600e Yellow Toner Cartridge
$219.00
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NeuraLabel Sirius Black Toner Cartridge
$ / Call for Price
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NeuraLabel Sirius Cyan Toner Cartridge
$ / Call for Price
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NeuraLabel Sirius Magenta Toner Cartridge
$ / Call for Price
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NeuraLabel Sirius White Toner Cartridge
$ / Call for Price
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NeuraLabel Sirius Yellow Toner Cartridge
$ / Call for Price
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NeuraLabel 300X Extra High Yield Cyan Ink Cartridge
$ / Call for Price
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NeuraLabel 300X Extra High Yield Magenta Ink Cartridge
$137.00
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NeuraLabel 300X Extra High Yield Yellow Ink Cartridge
$137.00
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NeuraLabel 300X Extra High Yield Black Ink Cartridge
$137.00
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NeuraLabel Callisto Black Ink Cartridge
$150.00
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NeuraLabel Callisto Cyan Ink Cartridge
$237.00
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NeuraLabel Callisto Magenta Ink Cartridge
$237.00
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NeuraLabel Callisto Yellow Ink Cartridge
$237.00
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NeuraLabel Callisto Printhead
$2,500.00
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Printers & Finishers: Color Label Printer | Barcode Label Printers | Specialty Printers | Label Finishing Systems | Applicators & Dispensers |
Labeling Software | Envelope Printers

Labels & Ink: Blank Roll Labels | Pre-Printed Labels | Inks & Printheads | Continuous Material and Lamination

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Texas Office

3330 Earhart Drive, Suite 102
Carrollton, Texas 75006
Phone: 855-848-4332 ext. 202

North Carolina Office

2835 Jeff Adams Drive, Suite E
Charlotte, North Carolina 28206
Phone: 855-848-4332 ext. 203

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Epson Warranty Info

Return for Repair

Epson’s Return for Repair (Extended Depot) Warranty is a support option geared to provide end users with continued repair coverage for one year beyond the standard one-year warranty period (for example, selecting “2-Year Return for Repair Warranty – EPPCWC6000R1” will extend the warranty period by one additional year for a total of 2 years of warranty coverage). Return for Repair service covers failures due to defects in materials and workmanship during the term of the agreement. No renewal of extended service is available after the expiration of your fifth-year plan.

Spare-In-The-Air

Epson’s Spare-In-The-Air printer exchange program is an extremely affordable support option for companies that cannot afford to have their systems out of production for longer than 24 hours. This quick, overnight replacement warranty program bridges the gap between the turn-around time of shipping your own unit in for manufacturer repair and the higher cost of on-site service. Make one phone call to Epson and a replacement* unit is express shipped overnight to arrive the next day. Then just return the damaged unit to Epson. It’s that easy. And shipping both ways is paid for by Epson. No renewal of extended service is available after the expiration of your fifth-year plan. (*The replacement product or parts may be new or refurbished to the Epson standard of quality.)

On-Site Repair

By default, a standard one-year limited depot repair warranty is included with the purchase of the Epson ColorWorks label printers. Epson’s On-Site Repair Service Warranty replaces the standard one-year limited depot repair warranty and provides on-site service repair nearly anywhere within the United States and Canada. You must purchase at least a one-year upgrade at any time during the first 30 days of the limited warranty period to get on-site repair services for the Epson series label printers. You may purchase up to five years of on-site repair service. Each On-Site Repair Service Warranty can be purchased with the printer or while a previous service plan is still in effect. No renewal of extended service is available after the expiration of your fifth-year plan or if your current plan expires. On-site repair is not available for 3500, 4000, and 8000 series printers.

Epson Warranty Info

Return for Repair

Epson’s Return for Repair (Extended Depot) Warranty is a support option geared to provide end users with continued repair coverage for one year beyond the standard one-year warranty period (for example, selecting “2-Year Return for Repair Warranty – EPPCWC6000R1” will extend the warranty period by one additional year for a total of 2 years of warranty coverage). Return for Repair service covers failures due to defects in materials and workmanship during the term of the agreement. No renewal of extended service is available after the expiration of your fifth-year plan.

Spare-In-The-Air

Epson’s Spare-In-The-Air printer exchange program is an extremely affordable support option for companies that cannot afford to have their systems out of production for longer than 24 hours. This quick, overnight replacement warranty program bridges the gap between the turn-around time of shipping your own unit in for manufacturer repair and the higher cost of on-site service. Make one phone call to Epson and a replacement* unit is express shipped overnight to arrive the next day. Then just return the damaged unit to Epson. It’s that easy. And shipping both ways is paid for by Epson. No renewal of extended service is available after the expiration of your fifth-year plan. (*The replacement product or parts may be new or refurbished to the Epson standard of quality.)

Afinia Warranty Info

On-Site Service

Afinia's On-Site Service is a support option where the customer contacts Vivid Data Group first to triage and diagnose the problem.If the problem cannot be resolved over the phone/virtually.Vivid Data Group will dispatch a technician to the customer’s location at a time suitable for the customer and based on the technician’s availability. Customers can schedule one preventive maintenance visit a year for their printer. The agreement covers all non-wearable replacement parts i.e., belts, boards, motors, gears, and sensors.

Extended Warranty

Afinia's Extended Warranty is a support option that extends factory return-to-depot warranty from purchase date. This plan covers parts and labor, but not shipping or consumables. The customer can call Afinia Technical Support, if our technician has determined the issue cannot be resolved over the phone/virtually. The customer has to pay for the shipping of the device to Afinia. Once the device has been received it is then repaired by the manufacturer and sent back to the customer via FedEx ground service.

Hot Swap

Afinia's Hot Swap is a support option where the customer receives a replacement printer (new or refurbished) for 1 year if their printer is determined to have a defect. The customer needs to call Vivid Data Group Technical Support first. If Technical Support determines that the printer needs to be swapped, Afinia will send the customer their RMA information. The customer is required to pay for shipping to Afinia and sends the tracking. Once Support confirms the product has been picked up, Afinia will send a replacement product via FedEx. This option is only available under the first year of factory warranty.

Callisto Warranty Info

Standard Warranty

NeuraLabel On-Site Maintenance and Support is a support option where the customer contacts Vivid Data Group first to triage and diagnose the problem. If the problem cannot be resolved over the phone/virtually. Vivid Data Group will dispatch a technician to the customer’s location at a time suitable for the customer and based on the technician’s availability. Customers can schedule one preventive maintenance visit a year for their printer. The agreement covers all non-wearable replacement parts, i.e., belts, boards, motors, gears, and sensors.

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