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North Carolina Office
2835 Jeff Adams Drive, Suite EEpson’s Return for Repair (Extended Depot) Warranty is a support option geared to provide end users with continued repair coverage for one year beyond the standard one-year warranty period (for example, selecting “2-Year Return for Repair Warranty – EPPCWC6000R1” will extend the warranty period by one additional year for a total of 2 years of warranty coverage). Return for Repair service covers failures due to defects in materials and workmanship during the term of the agreement. No renewal of extended service is available after the expiration of your fifth-year plan.
Epson’s Spare-In-The-Air printer exchange program is an extremely affordable support option for companies that cannot afford to have their systems out of production for longer than 24 hours. This quick, overnight replacement warranty program bridges the gap between the turn-around time of shipping your own unit in for manufacturer repair and the higher cost of on-site service. Make one phone call to Epson and a replacement* unit is express shipped overnight to arrive the next day. Then just return the damaged unit to Epson. It’s that easy. And shipping both ways is paid for by Epson. No renewal of extended service is available after the expiration of your fifth-year plan. (*The replacement product or parts may be new or refurbished to the Epson standard of quality.)
By default, a standard one-year limited depot repair warranty is included with the purchase of the Epson ColorWorks label printers. Epson’s On-Site Repair Service Warranty replaces the standard one-year limited depot repair warranty and provides on-site service repair nearly anywhere within the United States and Canada. You must purchase at least a one-year upgrade at any time during the first 30 days of the limited warranty period to get on-site repair services for the Epson series label printers. You may purchase up to five years of on-site repair service. Each On-Site Repair Service Warranty can be purchased with the printer or while a previous service plan is still in effect. No renewal of extended service is available after the expiration of your fifth-year plan or if your current plan expires. On-site repair is not available for 3500, 4000, and 8000 series printers.
Epson’s Return for Repair (Extended Depot) Warranty is a support option geared to provide end users with continued repair coverage for one year beyond the standard one-year warranty period (for example, selecting “2-Year Return for Repair Warranty – EPPCWC6000R1” will extend the warranty period by one additional year for a total of 2 years of warranty coverage). Return for Repair service covers failures due to defects in materials and workmanship during the term of the agreement. No renewal of extended service is available after the expiration of your fifth-year plan.
Epson’s Spare-In-The-Air printer exchange program is an extremely affordable support option for companies that cannot afford to have their systems out of production for longer than 24 hours. This quick, overnight replacement warranty program bridges the gap between the turn-around time of shipping your own unit in for manufacturer repair and the higher cost of on-site service. Make one phone call to Epson and a replacement* unit is express shipped overnight to arrive the next day. Then just return the damaged unit to Epson. It’s that easy. And shipping both ways is paid for by Epson. No renewal of extended service is available after the expiration of your fifth-year plan. (*The replacement product or parts may be new or refurbished to the Epson standard of quality.)
Afinia's On-Site Service is a support option where the customer contacts Vivid Data Group first to triage and diagnose the problem.If the problem cannot be resolved over the phone/virtually.Vivid Data Group will dispatch a technician to the customer’s location at a time suitable for the customer and based on the technician’s availability. Customers can schedule one preventive maintenance visit a year for their printer. The agreement covers all non-wearable replacement parts i.e., belts, boards, motors, gears, and sensors.
Afinia's Extended Warranty is a support option that extends factory return-to-depot warranty from purchase date. This plan covers parts and labor, but not shipping or consumables. The customer can call Afinia Technical Support, if our technician has determined the issue cannot be resolved over the phone/virtually. The customer has to pay for the shipping of the device to Afinia. Once the device has been received it is then repaired by the manufacturer and sent back to the customer via FedEx ground service.
Afinia's Hot Swap is a support option where the customer receives a replacement printer (new or refurbished) for 1 year if their printer is determined to have a defect. The customer needs to call Vivid Data Group Technical Support first. If Technical Support determines that the printer needs to be swapped, Afinia will send the customer their RMA information. The customer is required to pay for shipping to Afinia and sends the tracking. Once Support confirms the product has been picked up, Afinia will send a replacement product via FedEx. This option is only available under the first year of factory warranty.
NeuraLabel On-Site Maintenance and Support is a support option where the customer contacts Vivid Data Group first to triage and diagnose the problem. If the problem cannot be resolved over the phone/virtually. Vivid Data Group will dispatch a technician to the customer’s location at a time suitable for the customer and based on the technician’s availability. Customers can schedule one preventive maintenance visit a year for their printer. The agreement covers all non-wearable replacement parts, i.e., belts, boards, motors, gears, and sensors.
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