How to Perform Maintenance on your Printer's Service Station
Can I Do Preventive Maintenance On My Own Service Station? Yes, operators can perform printer service station maintenance. We encourage our operators to clean and wash the service station in their printer two times a year, and replace the service station and microfiber roller after replacing the printhead twice during the life of your current service station, if not sooner. Please keep reading below to understand the purpose of a service station.
The function of the service station is to ensure the printhead is protected from debris and paper dust while also working to keep the printhead hydrated. The parts of the service station that help to keep the printhead protected and hydrated are the cap (blue dot), print platen (burgundy dot), microfiber roller and motor (yellow dot), service station tray (gray dot), and the service station PCA board (purple dot).
Washing and cleaning the service station is necessary because of the amount of paper dust, additional debris, and ink build-up that happens over time through printer use; you may notice an increase in print quality issues and longer printhead servicing times if this residue does not get cleaned up over time. The link below will walk operators through an in-depth review of how to clean and wash their service stations.
How to Wash Your Service Station
First and foremost, please make sure to remove the microfiber roller and motor from the service station prior to washing, as they cannot be washed with sink water. After the service station has been washed and thoroughly allowed to dry, remove the microfiber roller from the motor assembly, and with the microfiber roller removed, take the motor assembly to a trash can and run distilled water along the metal cylinder, so that the water runs down and away from the motor, into the trash can. Keep a finger on the metal cylinder to keep it from falling out of place. If this happens, it could keep the service station from operating as designed and lead to service station jams within the printer. At this time, you can either reinstall the old microfiber roller once the metal cylinder has dried or replace the microfiber itself with a brand-new microfiber roller.
Key Takeaways
When should I wash my service station? We advise all operators to wash the service station twice in a calendar year.
When should the microfiber roller be replaced? The microfiber roller should be replaced after every printhead swap-out.
How can I wash my service station? Click on this link for an in-depth walk-through on how to successfully clean and wash the service station.
Who can I call if I need help? Our Technical Support Department can be reached M-F 8 AM to 5 PM. The best way to reach them by phone is by calling 855-848-4332 EXT 2 or by emailing Support@vividdatallc.com!
How can I order a replacement Service Station & Microfiber Roller? Send a purchase order to Orders@vividdatallc.com stating the parts you need, or use the links on this page to go to our website store.
