Maintenance Plan

Afinia Support Coverage

TST Onsite Service Year One (Available for all printers – L901, L801, L701, LT5C)

• Customer calls us first to triage and diagnosis the problem. If the problem cannot be resolved over the phone/virtually. We will dispatch a technician to the customers location at a time suitable for the customer and based around the technician’s availability.
• Customer can schedule one preventive maintenance visit a year for their printer.
• Agreement covers all non-wearable replacement parts i.e., belts, boards, motors, gears, and sensors

Hot Swap (Available for all printers – L901, L801, L701, L502, L501 and L301)

• Offered for one year during the warranty of a product
• Customer gets a replacement printer (new or refurbished) for 1 year is their printer has a defect
• Customer calls us first, if we determine that product needs to be swapped, we send them RMA information. Customer pays for shipping to us and sends us tracking. Once we confirm product has been picked up we send replacement product via FedEx overnight (FedEx freight for L901 and L801)

Extended Warranty Year Two/Three (Available for all printers – L502, L501, L301)

• Customer calls us first if our technician has determined the issue can not be resolved virtually. The customer pays for shipping device to us. Once the device has been received the device is then repaired by the manufacturer and then sent back the customer via FedEx ground service.

Epson Support Coverage

One Year Extended Care - Depot Repair (Available for all printers – C7500, C7500G, C7500GE, 6000A, 6000P, 6500A, 6500P)

• Available for year’s two through four.

• Customer calls Epson Technical Support first if our technician has determined the issue cannot be resolved virtually. The customer pays for shipping device to us. Once the device has been received the device is then repaired by the manufacturer and then sent back to the customer via FedEx ground service.

On Site Extended Care (Available for all printers – C7500, C7500G, C7500GE, 6000A, 6000P, 6500A, 6500P

• Available for year’s one through four.

• Customer calls Epson Technical Support first to triage and diagnosis the problem. If the problem cannot be resolved over the phone/virtually. Epson Technical Support will dispatch a technician to the customers location at a time suitable for the customer and based around the technician’s availability.
• Agreement covers all non-wearable replacement parts i.e., belts, boards, motors, gears, and sensors

Spare In The Air (Available for all printers - 6000A, 6000P, 6500A, 6500P)

• Available for year’s one through five.

• Customer will need to provide Epson Technical Support their SITA account number, device serial number, product model name, shipping information and e-mail address.
• Customer calls Epson Technical Support to triage and diagnosis the problem. If the problem is unable to be resolved over the phone/virtually.  Epson Technical Support will issue an RMA for the faulty device and send the customer a return shipping label.
• Customer must send faulty device back to Epson Technical Support within ten days of receiving the replacement device or Epson will invoice customer for replacement device in full.