At times you will need to make sure the paper path is free of adhesive and paper debris as this can cause jamming and print quality issues.

Guidelines for Preventative Maintenance

Occasional maintenance to remove dust and debris is required for best performance. Do not substitute where lint-free cloth is called for. Using paper towels or regular cloth could damage the printer.

General Dust and Debris Removal

Tools: Small low-suction hand-held vacuum or compressed air for electronics, tweezers or needle-nose pliers

1. Turn off the printer and unplug
2. Use a small low-suction hand-held vacuum for dust and debris removal. If you do not have a small low-suction hand-held vacuum, use compressed air for electronics to blow as much dust or debris from the printer as possible.
3. Use tweezers or needle-nose pliers to gently remove media debris that is not removed by vacuum. Do not use a high-suction vacuum to avoid damaging the printer.
4. Plug in and turn on the printer

Cutter Maintenance

Tools: #1 Phillips screwdriver, lint-free cloth, isopropyl alcohol

1. Turn off the printer and unplug
2. Remove the two screws on the front of the cutter handle
3. Remove the spring from the cutter axle
4. Pull the cutter axle and cutting wheel out of the cutter
5. Using a lint-free cloth and isopropyl alcohol, clean any adhesive or debris from the wheel. Note that the axle is not fixed in the wheel and may fall out
6. Using a lint-free cloth and isopropyl alcohol, wipe any adhesive or debris from the cutting edge. Located below the rail cutter rests on and move the position of the cutter to clean the entire cutting edge
7. Replace the wheel in the cutter
8. Replace the spring on the cutting wheel axle
9. Replace the handle. Do not over-tighten the two screws.
10. Plug in and turn on the printer

Print Path Maintenance

With use, ink may accumulate on the plate below the print path. Tools: Lint-free cloth, isopropyl alcohol

1. Turn off the printer and unplug
2. Open the Cartridge Access door
3. Clean the plate below the print path with a lint-free cloth dampened with alcohol (outlined in red).
4. Clean the ink pad to the right of the print plate (outlined in yellow). Replace if necessary.
5. Close the Cartridge Access door
6. Plug in and turn on the printer

Print Carriage Sensor Maintenance

The sensor is on the right side of the print carriage. Tools: Compressed air for electronics, lint-free cloth, isopropyl alcohol

1. Open the Cartridge Access door
2. Blow dust or debris from the bottom of the sensor (outlined in orange)
3. For more cleaning, gently wipe the bottom of the sensor with a lint-free cloth dampened with isopropyl alcohol
4. Close the Cartridge Access door

Pinch Roller Maintenance

Tools: Lint-free cloth, isopropyl alcohol

1. Close the Cartridge Access door
2. Turn off and unplug the printer
3. Open the Cartridge Access door
4. Clean each white pinch roller (outlined in green) using a lint-free cloth dampened with alcohol
5. Clean the grit roller underneath the pinch rollers by manually turning the white gear (outlined in yellow) to the left of the print plate
6. Close the Cartridge Access door
7. Plug in and turn on the printer

Unwinder Maintenance

Tools: Lint-free cloth, isopropyl alcohol, compressed air for electronics

1. Remove loaded stock
2. Turn off and unplug the printer
3. Using a lint-free cloth and isopropyl alcohol, remove any adhesive residue on the mandrel or end caps (outlined in red)
4. Using compressed air, blow dust or debris from the sensor
5. Plug in and turn on the printer

Ink Tray Maintenance

With continued use, the waste Ink Tray pad may become saturated and need to be cleaned. Tools: Nitrile or latex gloves, paper towels, plastic spoon

1. Turn off and unplug the printer
2. Remove the tray from the right side of the printer
3. Using the paper towels, absorb as much ink from the tray as possible
4. For more solid ink deposits, scoop out of the tray with a plastic spoon
5. If the pad in the tray will not clean easily, contact Technical Support to purchase a new pad
6. Replace the tray! Printing without the tray in place can result in ink leaks
7. Plug in and turn on the printer