Are there benefits of purchasing a Spare In The Air (SITA) Contract for my Epson C4000, C6000, and C6500 Series printer?

The following Support Blog will break down the many benefits of having SITA support coverage and why it is so valuable and cost-effective for you to keep one.

What does the Epson SITA support contract provide?

• Direct access to premier virtual technical support Monday – Friday from 9 AM to 5:30 PM EST.
• SITA coverage ensures that if a situation arises where an Epson technician cannot repair or fix the unit virtually/over the phone the customer will then be shipped a replacement unit and a return shipping label to box up and return the faulty printer.

Is the support contract a smart buy even if I still am operating under the first-year manufacturer warranty?

• Definitely - in the event, the unit goes down for any reason and needs repairs within the first year. Under a SITA agreement, you are guaranteed to have a replacement unit sent to you. This will limit downtime, and keep you from having to wait for a technician in addition to saving you money for having to coordinate shipping the down unit to and from Epson for repairs.

Still on the fence about deciding whether to purchase an Epson SITA agreement. Below is the cost analysis of having an Epson SITA series printer repaired at the facility.

Epson Spare In The Air (SITA) Plans:

• Epson C4000 SITA
• Epson C6000 Series SITA
• Epson C6500 Series SITA

FAQ’s About SITA Agreements:

• How quickly does it take for the printer to ship? The unit generally ships the same day. The cut-off for next-day shipments is 2 PM EST every day.
• Can I have a printer the next day? If tickets are logged early enough in the day and processed by the manufacturer before 2 PM – yes, you can have the unit the next day. At worst you will have the unit within two days.
• Will the SITA printer come with inks? No, before boxing up the faulty printer remove the remaining ink tanks from inside the machine and store them in a zip lock bag until the replacement unit arrives.
• Is the replacement printer brand new? The replacement printer will not be a brand-new unit. It will be a lightly used unit with minimal wear on it.
• Can I buy the SITA agreement any time after purchase? The SITA agreement must be purchased when the printer was purchased or within the first 30 days of the printer being purchased.
• How can I renew my agreement at the end of the coverage term? Vivid Data Group will notify you via email and by sending an invoice 30 days before the unit is up for renewal.
• Will Epson send me a return shipping label for the faulty printer going back? Epson provides return shipping labels to
• Is the faulty printer going to be sent back to me once it is repaired? No, the faulty printer will be refurbished and put back into the fleet of SITA printers that will be sent out at a later date if repairable.